{"id":1026857,"date":"2026-06-08T19:29:52","date_gmt":"2026-06-08T11:29:52","guid":{"rendered":"https:\/\/prestue.com\/?page_id=1026857"},"modified":"2026-07-09T11:39:42","modified_gmt":"2026-07-09T20:39:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/prestue.com\/?page_id=1026857","title":{"rendered":"Shipping &amp; returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1026857\" class=\"elementor elementor-1026857\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3b3c3e68 e-flex e-con-boxed e-con e-parent\" data-id=\"3b3c3e68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cfed418 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4cfed418\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"isSelectedEnd\">Thank you for shopping with Prestue. We are committed to providing a smooth and transparent shopping experience. Please review our Shipping &amp; Returns Policy before placing your order.<\/p>\n<h2>Shipping Policy<\/h2>\n<h3>Order Processing<\/h3>\n<ul data-spread=\"false\">\n<li>Orders are processed within <strong>1\u20133 business days<\/strong> after payment has been successfully confirmed.<\/li>\n<li>Orders are processed Monday through Friday, excluding weekends and public holidays.<\/li>\n<li>During peak seasons or promotional events, processing times may be slightly longer.<\/li>\n<\/ul>\n<h3>Shipping Time<\/h3>\n<p class=\"isSelectedEnd\">We currently ship to many countries worldwide.<\/p>\n<p class=\"isSelectedEnd\"><strong>Estimated Delivery Time:<\/strong> <strong>20\u201340 business days<\/strong><\/p>\n<p class=\"isSelectedEnd\">Delivery times are estimates and may vary depending on:<\/p>\n<ul data-spread=\"false\">\n<li>Destination country or region<\/li>\n<li>Customs clearance procedures<\/li>\n<li>Weather conditions<\/li>\n<li>Local courier operations<\/li>\n<li>Peak shopping seasons or unexpected delays<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Please note that business days do not include weekends or public holidays.<\/p>\n<h3>Shipping Confirmation &amp; Tracking<\/h3>\n<p class=\"isSelectedEnd\">Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take several days to appear after shipment.<\/p>\n<h3>Customs, Duties &amp; Taxes<\/h3>\n<p class=\"isSelectedEnd\">International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.<\/p>\n<h3>Incorrect Shipping Information<\/h3>\n<p class=\"isSelectedEnd\">Please ensure your shipping address is accurate before placing your order.<\/p>\n<p class=\"isSelectedEnd\">Prestue is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.<\/p>\n<div contenteditable=\"false\"><hr \/><\/div>\n<h1>Returns Policy<\/h1>\n<p class=\"isSelectedEnd\">Your satisfaction is important to us.<\/p>\n<p class=\"isSelectedEnd\">We offer <strong>30-Day Free Returns<\/strong> on eligible items.<\/p>\n<h3>Return Eligibility<\/h3>\n<p class=\"isSelectedEnd\">To qualify for a free return:<\/p>\n<ul data-spread=\"false\">\n<li>The return request must be submitted within <strong>30 days<\/strong> of receiving your order.<\/li>\n<li>The item must be unused, unworn, and in its original condition.<\/li>\n<li>All original packaging, accessories, manuals, and tags must be included.<\/li>\n<li>Proof of purchase (such as your order number or confirmation email) is required.<\/li>\n<\/ul>\n<h3>Non-Returnable Items<\/h3>\n<p class=\"isSelectedEnd\">For hygiene, safety, or other reasons, the following items cannot be returned unless they arrive damaged or defective:<\/p>\n<ul data-spread=\"false\">\n<li>Personalized or custom-made products<\/li>\n<li>Gift cards<\/li>\n<li>Downloadable digital products<\/li>\n<li>Final sale or clearance items<\/li>\n<li>Products damaged through misuse or normal wear and tear<\/li>\n<\/ul>\n<h3>Damaged or Incorrect Items<\/h3>\n<p class=\"isSelectedEnd\">If you receive a damaged, defective, or incorrect item, please contact us within <strong>7 days<\/strong> of delivery.<\/p>\n<p class=\"isSelectedEnd\">Please include:<\/p>\n<ul data-spread=\"false\">\n<li>Your order number<\/li>\n<li>A description of the issue<\/li>\n<li>Clear photos of the product and packaging<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">We will review your request and provide an appropriate solution as quickly as possible.<\/p>\n<div contenteditable=\"false\"><hr \/><\/div>\n<h1>Refund Policy<\/h1>\n<p class=\"isSelectedEnd\">Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.<\/p>\n<p class=\"isSelectedEnd\">If approved:<\/p>\n<ul data-spread=\"false\">\n<li>Refunds will be issued to your original payment method.<\/li>\n<li>Please allow <strong>5\u201310 business days<\/strong> for the refund to appear, depending on your payment provider or bank.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">If your return does not meet our eligibility requirements, the refund may be declined.<\/p>\n<div contenteditable=\"false\"><hr \/><\/div>\n<h1>Order Cancellation<\/h1>\n<p class=\"isSelectedEnd\">Orders may be cancelled before they have been processed or shipped.<\/p>\n<p class=\"isSelectedEnd\">If the order has already been shipped, it cannot be cancelled. However, you may request a return after receiving your package in accordance with this policy.<\/p>\n<div contenteditable=\"false\"><hr \/><\/div>\n<h1>Contact Us<\/h1>\n<p class=\"isSelectedEnd\">If you have any questions regarding shipping, returns, or refunds, please contact our customer support team:<\/p>\n<p class=\"isSelectedEnd\"><strong>Email:<\/strong> <a href=\"mailto:support@prestue.com\">support@prestue.com<\/a><\/p>\n<p>We strive to respond to all inquiries within <strong>24\u201348 business hours<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping with Prestue. We are committed to providing a smooth and transparent shopping experience. Please review our<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1026857","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prestue.com\/index.php?rest_route=\/wp\/v2\/pages\/1026857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prestue.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prestue.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prestue.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prestue.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1026857"}],"version-history":[{"count":6,"href":"https:\/\/prestue.com\/index.php?rest_route=\/wp\/v2\/pages\/1026857\/revisions"}],"predecessor-version":[{"id":1029952,"href":"https:\/\/prestue.com\/index.php?rest_route=\/wp\/v2\/pages\/1026857\/revisions\/1029952"}],"wp:attachment":[{"href":"https:\/\/prestue.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1026857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}