Thank you for shopping with Prestue. We are committed to providing a smooth and transparent shopping experience. Please review our Shipping & Returns Policy before placing your order.

Shipping Policy

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

We currently ship to many countries worldwide.

Estimated Delivery Time: 20–40 business days

Delivery times are estimates and may vary depending on:

  • Destination country or region
  • Customs clearance procedures
  • Weather conditions
  • Local courier operations
  • Peak shopping seasons or unexpected delays

Please note that business days do not include weekends or public holidays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take several days to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Prestue is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

Returns Policy

Your satisfaction is important to us.

We offer 30-Day Free Returns on eligible items.

Return Eligibility

To qualify for a free return:

  • The return request must be submitted within 30 days of receiving your order.
  • The item must be unused, unworn, and in its original condition.
  • All original packaging, accessories, manuals, and tags must be included.
  • Proof of purchase (such as your order number or confirmation email) is required.

Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Gift cards
  • Downloadable digital products
  • Final sale or clearance items
  • Products damaged through misuse or normal wear and tear

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and provide an appropriate solution as quickly as possible.

Refund Policy

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

If your return does not meet our eligibility requirements, the refund may be declined.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If the order has already been shipped, it cannot be cancelled. However, you may request a return after receiving your package in accordance with this policy.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact our customer support team:

Email: support@prestue.com

We strive to respond to all inquiries within 24–48 business hours.